Sky Broadband and SIP Phones Home Working

If you have a Sky Broadband connection and they have replaced the router/you have a new connection with them. You will need to ring up their support line (As of 16/05/2025 the number is 03337592844) and ask for the following changes to your router (you can not make these changes yourself as you can not see them, but Sky can):-

• Turn off SIP ALG
• Turn off MAP-T

If you need any further help refer to this forum post on the Sky website: https://helpforum.sky.com/t5/Broadband/SIP-VOIP-phones-no-longer-work/td-p/4528799/page/2.

You may need to speak to a few advisors at Sky to get this sorted.